Leverage Group specializes in the management of high value, high risk, transformational projects across a range of private and public sector organisations. With a recent focus on integrated ticketing and Automated Fare Collection (AFC) technology for Auckland’s public transport network, the Leverage Group team has 40+ years of combined project management experience with a range of specialist expertise in technology implementations, strategic change management, customer experience and large-scale, complex business transformation. Our team is committed to making things happen and is focused on understanding the needs of our clients to provide effective end-to-end solutions across all areas of project planning and delivery.

SPECIALIST SERVICES

Leverage Group offers a wide range of services for successful project implementation. Our team has worked together in New Zealand for many years and shares a common vision, collaborative approach, commitment and work ethic which results in successful project delivery for every client. The team members possess a range of specialist skills in each of their respective fields as well as a common vision and understanding of the wide range of expertise and resource required for complex project implementation.

Project Health Checks

• Independent project assessment• IQA services • Time-based evaluation/reassessment of requirements • Contract review and performance management • Governance and risk review

• Short-term project stabilization• Controlled project termination • Project re-positioning • Full project recovery

Corporate Project Recovery

• Integrated Ticketing and AFC Technology development and implementation• Strategic Procurement Services • Customer Service & Operational Business Process and Review

Specialist Project Management – Public Transport

Specialist Project Management – IT

• Technology evaluation• Data-centre establishment or migration • Data migration • Systems Integration • IT service outsourcing • IT system and service procurement • Business continuity planning • Business reporting planning

Strategic Business Consulting

• Tender preparation• Business plan development • Business case development • Operational service design • Feasibility studies • Dispute resolution • Stakeholder management/media strategy & planning • Business change/transformation • Construction sector value engineering

Project management for the migration of The Warehouse’s national ERP system to a new technology platform.

Veolia Transport Customer Service Improvement Review & establishment of Customer Service Division 2008 - 2009

Air New Zealand Queenstown and Christchurch Integrated Terminal IT projects 2010-2011

Programme Management for the consolidation of all core Information Systems across Hamilton City Council, including creation of a Value Case framework; full RFP creation/ evaluation; contract negotiation and project management for the first implementation project.

Warehouse (Jade Software) ERP System Migration Project 2007

Project management for the implementation and customization of a new logistics and terminal operations system for Messina Shipping Line’s Nino Ronco container terminal, including full terminal management; inward / outward goods control; yard planning; and automated highly graphical ship stowage planning and integration with the existing mainframe-based ship booking system.

Hamilton City Council Complete Information Systems Refresh 2008-2010

Messina Shipping Line (Jade Software) New Logistics and Container Terminal Operations System (Genoa, Italy) 2009 - 2010

Project management for the design, build and implementation of Fonterra’s national milk collection, milk quality, payments and share registry system. The solution included a complex payments engine processing over $600m in supplier payments per month. It also managed the share registry for the cooperative, including determination of required holdings for Fonterra’s 13,000 farmers.

Project management for multiple software development projects ranging in cost from $300k to $2m for development of critical web customer facing and back end credit card payment applications to IVR focussed solutions.

Programme management for multiple software development projects ranging from $100k to $700k, including development of reporting solutions based on GE enterprise DWH solution using COGNOS and APEX toolsets. Focus on governance and management of communications strategy and relationships with multiple, dispersed GE internal stakeholders.

Fonterra (Jade Software) National Milk Collection, Payments and Share Registry System (NZ) 2003-2006

Project management for numerous construction projects including additions, maintenance, repairs and rebuilds across NZ including work in the Christchurch Red Zone.

Commercial / procurement activities for multiple marketing, retail and communications projects including business analysis / strategic contract negotiation planning; RFI management for Hospitality & Catering services for Westpac’s new flagship building at Britomart’s Takutai Square; review / re-negotiation of marketing design agency contracts; & management of Westpac’s corporate art collection.

Genesis Engergy (Theta) Data Warehouse / Business Intelligence Projects 2011

Project Management for the LNO Consolidation Project Phase 2 and introduction of a unified water tariff across the Auckland Region, including test and technical management.

Auckland Transport (AT) Auckland Integrated Fares Solution (AIFS) Programme 2010-2014

Les Mills Construction Management Projects 2011

PROJECTS

Project management for the development and implementation of a successful business change plan for Carsud including market analysis to support increased patronage and revenue; internal / external stakeholder engagement with client / local unions; development of communications planning/ delivery; and establishment of a customer service training programme.

Carsud (Veolia Transport) Carsud Business Recovery Plan (Noumea, New Caledonia) 2005

Project management for the design, build and implementation of the national gas market regulation and registry system for New Zealand

Gas Industry Corporation (Jade Software) National Gas Market Regulation and Registry System (NZ) 2008-2009

Project management for strategic procurement phase of the Auckland Integrated Fares Solution (AIFS) for Auckland’s public transport network, including tender documentation; tender process management; supplier selection/ negotiation; contract signing and close out.

Construction management for the Yellow Tree House advertising campaign – a tree-top restaurant built in 111 days with film crews documenting the process for television advertising and a viral internet campaign.

Yellow Pages NZ Yellow Tree House Project 2008

Project management for the design, build and implementation of a Rail Operations Management system for Toronto’s commuter rail service including service scheduling and staff rosters; operational performance management; delay management and customer information modules.

Auckland Regional Transport Authority (ARTA)  Auckland Integrated Fares Solution (AIFS) Procurement Programme 2007-2009

Bombardier Transportation (Jade Software) Go-Transit Operations Management System (Toronto, Canada) 2007-2008

Watercare Service LNO Consolidation Project 2010

Implementation of a national child, supporter and donations management system for World Vision New Zealand and Australia.

Vodafone Project SAM – Customer Facing Web Solutions 2004-2006

Westpac Strategic Procurement Projects 2010 - 2011

Project and budget management for creation of Business Case to consolidate all core applications from five councils to the new Auckland “supercity” Council.

Full programme management for the strategic development, implementation and operation of the Auckland Integrated Fares Solution (AIFS) programme for Auckland’s public transport network, including business change management; technical / supplier management; operational service design (process, training, contact centre, reporting); and civil works / installation.

Project Description / Bio

World Vision (Jade Software) Donations Management System Project 2009

Auckland Council  New Core Programme 2012

Client Project Timeframe Value

Project management for the review, development and implementation including business plan development; client negotiation and transition planning for infrastructure / staff / process changes required to support future business requirements including new electric rolling stock; Rugby World Cup services; and the rollout of integrated ticketing & AFC technology, including revenue protection initiatives & new fare structure.

Project management for multiple infrastructure and software development projects ranging from development of customer facing access software solutions to roll out of Air NZ kiosks to Queenstown and Christchurch airport terminals.

TESSA MARJORAM

PRINCIPAL CONSULTANTS

Leverage Group Limited is a special services company incorporated in Auckland, New Zealand providing specialist management services for high value, high risk, transformational projects. Our organisation is made up of accomplished senior project management, operational and technical professionals with proven results in large-scale business transformation and technology projects in the New Zealand IT and public transport sector. Most recently, this has included the strategic development, implementation and operation of the Auckland Integrated Fare Solution (AIFS) for Auckland’s public transport network. Leverage Group has a network of experienced project managers, testers, business analysts and change managers to support our principal consultants. Our team is committed to each other and to each of our projects. No excuses – whatever needs to be done gets done, and gets done well.

CHRIS SHEILD

RUSSELL HICKIN

PAUL STONEMAN

JOE HOLDEN

email us

CONTACT US

russell@leveragegroup.co.nz

Russell Hickin Project Management Consultant BTech Hons, PMP, Prince2, MSP

Russell is an experienced senior project management professional, with more than 20 years ICT and project management experience. Russell has specialist skills in programme management; contract negotiation and management; key stakeholder management; business intelligence; and risk management. He has managed numerous multi-million dollar domestic and international projects across for a range of corporate and public sector clients. Over the last 4 years, Russell has held the role of Programme Manager for the Auckland Integrated Fares Solution (AIFS) deployment for Auckland’s public transport network.

+64 21 246 2392

Joe is an experienced project manager with over 25 years of work predominantly in the construction and property sector. At home working under pressure on high value projects with numerous internal and external stakeholders, Joe is best known for his work on the Yellow Pages Restaurant in a Tree and specialist remediation works in the Christchurch Red Zone. Over the last 4 years, Joe has delivered two end-to-end Automated Fare Collection deployments in Auckland – the Snapper solution for NZ Bus and the Auckland Integrated Fares Solution (AIFS) deployment for Auckland’s public transport network.

joe@leveragegroup.co.nz

Joe Holden Project Management Consultant

+64 21 253 7942

joe@leveragegroup.co.n

tessa@leveragegroup.co.nz

Tessa Marjoram Project Management Consultant BA Hons, MA Hons, PGDipBus

Tessa is an experienced senior manager with over 14 years of project management and operational experience in the marketing, communications, banking and public transport sectors. Tessa has been responsible for a range of successful business transformation projects with a strong focus on the importance of leadership; strategic communications; stakeholder management; training/process; and staff management. Over the last 2 years, Tessa has held the role of Implementation Manager for the Auckland Integrated Fares Solution (AIFS) deployment for Auckland’s Public Transport Network.

+64 21 599 510

chris@leveragegroup.co.nz

+64 21 605 273

Chris is an experienced senior project management professional, with more than 15 years ICT and project management experience in both the corporate and public sectors. Chris has specialist skills in project management methodologies and frameworks; programme management; the SDLC; release management; civil works planning and installation; strategic procurement; and issues / risk management. Over the last 3 years, Chris has held the role of PM Consultant for the Auckland Integrated Fares Solution (AIFS) deployment for the Auckland Public Transport Network.

Chris Sheild Project Management Consultant BA, MSc International Relations, PMP

Paul Stoneman ProjectManagement Consultant

Paul has managed many complex projects in New Zealand and the UK over a 20+ year career in the IT industry. He has an extensive background in local and central government projects; banking; distribution; health; and libraries. Paul has strong technical skills in managing the infrastructure, technical and software development aspects of system implementations and specialist skills in test and quality management. Over the last 18 months, Paul has held the role of Technical Manager for the Auckland Integrated Fare System (AIFS) deployment for Auckland’s Public Transport Network.

paul@leveragegroup.co.nz

+64 21 252 2889